Microsoft Outlook: Emails Behaving Badly (and How to Whip Them Into Shape)

Your inbox shouldn’t feel like a crime scene. Yet for many professionals, especially in high-pressure legal environments, email has become the number one source of frustration, distraction, and missed opportunities. This session is your chance to take control and turn your inbox into a tool that works for you, not against you.

We’ll explore how Outlook’s built-in features — some you’re probably not using, others you didn’t even know existed — can help you tame unruly emails, cut down on wasted time, and stay on top of what matters most. You’ll see ways to stop digging for messages you know are there somewhere, keep deadlines from sneaking up on you, and prevent your inbox from becoming the digital equivalent of a junk drawer.

This isn’t about complicated tech or learning a dozen steps you’ll forget by tomorrow. It’s about practical, real-world strategies and settings that you can start using immediately. Expect to see how a few quick adjustments can make your email feel lighter, faster, and more manageable.

Whether your inbox is mildly messy or completely out of control, you’ll walk away with new tools and a fresh approach to handling email. You don’t have to settle for inbox chaos — you can run the show.

Course Format

This is an on demand seminar – you’ll receive immediate access to the on demand recording. This class is doing using screen sharing, so no PowerPoint is available. You have lifetime access to this program, so once it’s in your account, you can return to complete it whenever it is convenient for you.

Video length: 62 Minutes.

NALA CLE Sponsor

The NALA CLE credit approval for this program is sponsored by Legal Assistants/Paralegals of Southern West Virginia (“LAPSWV”). Please visit their website to learn more about the work they are doing to empower paralegals and legal assistants in West Virginia.

Membership – Benefits – Events

Continuing Legal Education Credit (CLE)

NALA CP or ACP: This program meets the requirements of the NALA Certifying Board for continuing legal education credit required to maintain the CP (Certified Paralegal) credential. This program is pre-approved by NALA for 1.0 hour of Non-Substantive CLE.

Florida Bar FRP: As approved by NALA, this seminar meets the requirements under Rule 20-6.1 of the Rules Regulating The Florida Bar for continuing legal education credit required to maintain the FRP credential.

North Carolina – This program has been pre-approved by the North Carolina State Bar Board of Paralegal Certification for 60 minutes of general credit plus 0 minutes of ethics credit. This approval shall expire on March 8, 2027 unless extended.

Meet your Speaker – Linda McGrath-Cruz

Linda McGrath-Cruz brings a wealth of hands-on experience to her seminars, accumulated since 1997, from the dynamic world of civil litigation. Specializing in areas such as products/premises liability, bodily injury, wrongful death, and medical malpractice defense, Linda’s expertise is not just theoretical but deeply rooted in real-world practice. As a testament to her dedication and skill, she has earned the designation of NALA Advanced Certified Paralegal in key areas including discovery, eDiscovery, trial practice, social security, and entity medical liability, alongside her recognition as a Florida Registered Paralegal. Linda is the Program Coordinator and Lead Instructor for the St. Johns River State College Paralegal Program.

Linda’s academic journey underscores her commitment to the paralegal profession, holding two paralegal certificates, a Bachelor’s in Paralegal Studies from Barry University, and a Master’s in Paralegal Studies from National Juris University. Linda also holds degrees in medical assisting and secondary education. Her educational background, paired with her extensive experience, positions her as an instructor with a deep understanding of the field’s nuances and complexities.

She is the proud founder and operator of Perfectly Paralegal, a vibrant community that offers resources, support, continuing education, and much more for paralegals across all levels of experience and education. This initiative highlights Linda’s commitment to nurturing the paralegal community, making her not just a mentor but a relatable ally who understands the challenges and triumphs of the profession.

In Linda’s classes, you’re not just learning theory; you’re gaining practical insights from someone who has lived it. Her approachable nature and dedication to sharing her wealth of knowledge ensure that every participant leaves with valuable, actionable information. Join her to bridge the gap between theoretical knowledge and practical application, and empower yourself with the tools for success in the dynamic world of paralegal work.